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People agents Functioning towards Telus benefits, rather than trying to keep the old loyal customers they make them disappear to search for other supplier
• A pal who is also a Telus customer confirmed me his system details, and he is getting a similar plan for substantially significantly less without needing to get gadgets, which contradicts what Abdul instructed me.
@chris14 I wanted to crystal clear up some inaccurate information. We are going to restore TELUS owned downed lines at no charge. We're going to only take away the line totally for building/renovation needs but there's a rate included. We sent you a private message in case you want to maneuver forward with possibly state of affairs.
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If my issues aren't tackled, I will be pressured to escalate this further more, which includes towards the Place of work of the President, the media, and the Better Company Bureau.
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so i called the customer server (Jane) to unravel the issue after explaining the specific situation and what It can be occur, The agent just side with her companion and she or he lied concerning the credits and bargains they removed from my account to be a loyal customer with Telus and he or she reported the credits expired and no longer available, she Believe I am stupid, In case the discounted has expired i should see the expiration date on my Monthly bill like i see on property service Monthly bill.
In the approaching months and months, we are going to be Operating to Telus technical support extend the items and services supported, so retain checking back again for updates.
Moreover, I had been disconnected a number of instances when attempting to talk to support and in many cases left on hold with no resolution.
I have produced multiple telephone phone calls, I have clicked on "Alternatively, it is possible to contact our TELUS Management Team right here". concluded the shape, without response, and completed One more sort on MyTelus and also go no response.
The TELUS workforce acknowledges that our operate spans many Territories and Treaty regions and we're grateful for the normal Know-how Keepers and Elders who are with us now, all those who have absent before us and also the youth that encourage us.
I'll cancel every one of the services house and cell with Telus and notify my family and friends to do so, that was the worst practical experience I acquired with Telus